Web app
Customer portal MVP for a B2B SaaS rollout
Role-aware dashboard with authentication, billing summaries, and support workflows.
- Self‑serve invoice views
- +72%
- Support tickets (billing)
- −31%
- Active orgs (90d)
- 120+
01 — Context
Challenge
The sales team needed a credible portal before the next enterprise push.
02 — Execution
Approach
We scoped an MVP around highest‑frequency tasks, integrated Stripe Customer Portal links, and instrumented drop‑off points.
03 — Results
Outcome
Support tickets for invoice lookups dropped while enterprise prospects completed self‑serve onboarding flows.